Digital Adoption on Concur

Implemented WalkMe and data analytics skills to boost SAP Concur onboarding, cost efficiency, and process quality. Delivered 100% seamless onboarding, 11% fewer support tickets, and 10% gains in rail/economy bookings within 90 days. Designed in-app guidance (Smart Walk-Thrus, Launchers, ShoutOuts, SmartTips, Onboarding Task) to replace external training. Used WalkMe Insights & Funnels with SAP Concur reporting to track booking, profile, and expense workflows. Reduced domestic flights and hotel non-compliance through contextual nudges. Improved profile data accuracy to 100% for new joiners. Cut cycle time by 10% across report creation, expense attachment, and booking. Increased Eco-Points adoption by 10% to lower CO₂ footprint. Validated outcomes through measurable 90-day value checkpoints.